All 10kt and 14kt Gold Jewelry Sales are FINAL. I DO NOT offer any Refunds. I do not give money back on purchases. I DO NOT offer exchanges on any Jewelry you purchase. All Jewelry Sales are Final. All Jewelry that is on SALE or Reduced Price is a FINAL purchase. You cannot exchange jewelry. Your Gold Jewelry is 100% REAL Gold, it is not plated or filled, it is Solid 10kt or 14kt Gold. I GUARANTEE that and stand behind my Jewelry 100%. Never have someone who is NOT a Certified Jeweler examine your jewelry. You can only get expert advise from an expert who has studied metals. Treat your Jewelry with care. It will prevent thin or hollow chains from busting or breaking, rings from cracking or stones from coming loose. Delicate jewelry requires extra care. Some jewelry is NOT made to be worn everyday. You will get wear from doing so. Please see Jewelry Care for helpful information to keep your Gold in great condition. We offer jewelry repairs. We are not responsible for those costs. Any jewelry that is in your possession after purchase and needs to be repaired is your responsiblity. We are NOT responsible for damaged, broken, lost or stolen jewelry after in your possession. All Jewelry is thoroughly inspected prior to each sale or shipment. If you have any questions or concerns please address them immediately and call me directly at 512-839-6410.